Cordish Gaming deals out top-notch customer service with ALE

Enhanced customer service through prioritized security, safety, and service across venues.

국가: 미국
산업: 호텔 관광 서비스업
해결책: Autonomous Network, 데이터 센터, Digital Age Networking, 보안, WiFi Solutions

Cordish LIVE! casino in Maryland is a division of Cordish Companies and Cordish Gaming. With a focus on high standards of integrity and excellence across its entertainment venues, casinos and hospitality facilities, Cordish Gaming created a next level customer service experience at its LIVE! site. Guests, staff and internal clients experience enhanced enjoyment, services, and safety with behind-the-scenes technology supported by Alcatel-Lucent Enterprise Ethernet and wireless switches, and network management tool.

We selected Alcatel-Lucent Enterprise to have an affordable enterprise-grade solution. And that's turned into having a partner that actually listens to our needs, and helps us with all of our growth. Our partnership with ALE has been rewarding, I think, for both sides. Alcatel-Lucent Enterprise’s ability to come in and understand our use cases, before they give a solution, is what I think differentiates them from other vendors.

Frank Bonini, SVP/CIO Cordish Gaming and Live! Casino and Hotel

Cordish Gaming Customer Reference Video

해결 과제

Operating a casino environment presents complex challenges in supporting secure gaming systems, enterprise applications, and guest services. Casino organizations must also navigate stringent and increasingly sophisticated regulatory requirements, as regulatory bodies intensify their focus on cybersecurity.

Additionally, effectively managing and securing audio, visual, wireless, and data center systems, as well as internet infrastructure, requires comprehensive and robust management capabilities.

조치

A tiered approach from business partner Magothy Technologies let them introduce and highlight the technical capabilities and cost savings of the Alcatel-Lucent Enterprise solutions. Magothy demonstrated what the casino had been missing in order to achieve their goals.

결과

The Cordish Gaming LIVE! Casino IT team chose technology from Alcatel-Lucent Enterprise to create a more centralized, automated network and discovered an increase in productivity.

OmniSwitch solutions enable them to dynamically set and identify devices, eliminating the need for physical lockdowns at the network edge and enhancing overall security and efficiency of the network.

OmniVista enables team administrators to add devices to the network, monitor actions, identify issues and manage reporting from one centralized location.

Technical Benefits

OmniVista NMS centralizes monitoring, and lets IT team easily add and manage devices
A segmented network environment effectively manages and contains potential cybersecurity threats
OmniSwitch solutions provide a secure and resilient infrastructure for operations

Financial Benefits

Technology provides back-of-house teams with detailed, real-time insights into guest interactions and experiences, increasing service quality and guest satisfaction
ALE solutions offered greater value and affordability with built-in security over the previous vendor
Automated network saves time and man hours

User Experience Benefits

Every aspect of guest and staff experience is enhanced through seamless technological integration
Providing back-of-house teams with detailed, real-time insights into guest interactions and experiences, ensures staff have information needed to address, support and improve service quality
Cordish IT staff are developing a mobile app for guest to access self-service options and view details about their play and account status without visiting a card desk